FAQ


 

 

The Basics:

The art of gifting is our business! Our gifts are packaged in locally made wooden slide-top keepsake boxes. Other options such as paper boxes, crates, baskets and tote bags are available upon request. We specialize in custom orders, corporate events, holidays and special occasions. Our boxes are comprised of products hand crafted by Pacific Northwest artisans.

Shopping:

  • Browse our boxes online or at our studio. You can find us at 4243 SE Belmont St, #300, Portland, OR 97215.
  • We are currently open by appointment

Custom Client and Referral Gifts:

  • Custom gifts start at $50 each we have a minimum of five gifts.
  • Needing a sample before ordering for a future event or occasion? Give us your price point, products you wish to include, and we will send you content + design options.
  • Don’t see something within your price range in our online shop? Contact us at hello@parcelportland.com and we will be happy to create a smaller version of any of the boxes shown.
  • We offer wooden keepsake boxes, as well as chipboard, cardboard, gable boxes, gift bags and crates.
  • Our boxes are professionally packaged prior to shipping to ensure both quality and presentation upon arrival.

Turnaround Time:

  • Our goal is to get your boxes to you as soon as possible!
  • We require 1-3 days for smaller orders.
  • Volume and custom gifts with engraving require more time.
  • If you need something quickly, we will do our best to accommodate you!

Shipping:

  • We handle shipping lists of all sizes for volume gifting from start to finish, simply supply us with your recipients information & we will do the rest.
  • Large Orders: We offer a flat rate delivery charge for multiple orders going to the same location.
  • Free pick-up can be arranged from our SE studio.
  • Orders from our online collection will ship ground within 1-2 days, unless otherwise requested.
  • International shipping is available upon request and subject to the tariff restrictions of the recipient country
  • If a gift is returned due to an improper address or failure to receive a signature upon arrival the client is responsible for any and all reshipping fees.

Alcohol:

  • All orders containing alcohol require an adult signature for delivery. In this instance an adult signature is required and packages cannot be left at the door.
  • Parcel cannot ship wine to the following states: Alabama, Arkansas, Delaware, Mississippi, Oklahoma, Rhode Island, Utah. While we regret our inability to send alcohol to the aforementioned we are happy to substitute with coffee and tea.
  • State law prohibits shipping beer outside of Oregon (booooo) but we are happy to accommodate any and all deliveries state wide.

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